FPDSavills QMS MANUAL

    第一太平戴维斯物业管理质量手册
     
    

工程部手册
     
              
    
      目                      录
     
    0.                            目录                                                                                                                              I-III
     
    1.                            目的
    1.1                            工程部的作用                                                                                                                1
     
    2.                            职责
    2.1                            工程部的职责                                                                                                                2-3
    2.2                            各班组职责                                                                                                                4-7
     
    3.                            组织架构
    3.1                            建立组织机构的原则                                                                                                  8-9
    3.2                            工程部组织机构的设计                                                                                    10
    3.3                            工程部组织机构的设置方式                                                                                    11-13
     
    4.                            岗位职责
    4.1      总工程师的岗位职责                                                                                                  14-15
    4.2      副总工程师的岗位职责                                                                                    16
    4.3      工程部秘书的岗位职责                                                                                    17
    4.4      值班工程师的岗位职责                                                                                    18
    4.5      空调采暖专业的岗位职责                                                                                    19-28
    4.6      强电专业的岗位职责                                                                                                  29-35
    4.7      弱电专业的岗位职责                                                                                                  36-42
    4.8      机械、给排水、燃气、土木维修专业(机木组)岗位职责                            43-53
    4.9      仓库材料员的岗位职责                                                                                    54
     
    5.                            前期管理
    5.1      规划设计的参与                                                                                                  55
    5.2      物业施工的参与                                                                                                  56
    5.3      物业监理的参与                                                                                                  57-58
    5.4      竣工接管验收                                                                                                                59-65
    5.5      物业移交                                                                                                                66-94
    5.6      交楼流程                                          95-106
    5.7      二次装修                                          107-129
     
     
    6.                            基础管理
    6.1      用户报修及投诉处理                                                                                                  130-133
    6.2      紧急应变措施                                                                                                                134-141
    6.3      月报告、周报告制度                                                                                                  142-143
    6.4      能源管理                                                                                                                144-151
    6.5      设备技术档案管理                                                                                                  152-154
    6.6      新增、改装及报废设备管理制度                                                                      155
    6.7      零件、耗材采购、库存及领用管理                                                                      156-157
    6.8      工具管理